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SHIPPING & RETURNS

Shipping Policy

At Katt Panic Makeup, we offer convenient and reliable shipping options to ensure that your cosmetic products reach you safely and in a timely manner. Please review our shipping policy for detailed information on shipping rates and conditions:

1. Shipping within Canada:

  • Standard Shipping: For orders shipped within Canada, we offer a flat rate of $25 via Canada Post.

  • Free Shipping: Enjoy free standard shipping within Canada on orders totaling $100 or more before taxes and discounts are applied.
     

2. International Shipping:

  • International Shipping Rate: For orders shipped outside of Canada (international destinations), we charge a flat shipping fee of $40.

  • Free International Shipping: We offer free international shipping for orders exceeding $250 before taxes and discounts are applied.
     

3. Shipping Methods and Delivery Times:

  • We primarily use Canada Post for our shipping services.

  • Delivery times may vary depending on your location and the shipping method selected during checkout. Please allow for standard processing and handling times as well.
     

4. Tracking Information:

  • Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status and progress of your shipment.
     

5. Customs and Duties (for International Orders):

  • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. KattEye is not responsible for any additional charges incurred during the customs clearance process.
     

6. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid any delivery delays or issues. KattEye is not responsible for shipments that are misdirected due to inaccurate address information provided by the customer.
     

7. Shipping Restrictions:

  • Currently, we ship our products within Canada and internationally, but there may be some locations we are unable to ship to due to local regulations or restrictions. Please check with us if you have concerns about shipping to a specific destination.
     

If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team. We are dedicated to ensuring a seamless and enjoyable shopping experience for our valued customers. Thank you for choosing Katt Panic Makeup

Return & Exchange Policy

At Katt Panic Makeup, we strive to provide you with high-quality cosmetic products that meet our rigorous standards of excellence. However, we understand that there may be instances where you receive a defective item. To address such situations, we have established the following return policy:

Returns Accepted for Defective Products Only

We will accept returns and provide a replacement exclusively for products that are found to be defective upon receipt. If you believe you have received a defective item, please follow these steps:
 

  • Contact Us: Notify our customer support team within 14 days from the date of receiving the product. You can reach out to us through our contact us page to report the issue.
     

  • Provide Details: When contacting us, please include the following information:

    • Your order number

    • A detailed description of the defect or issue

    • Clear photographs or videos showcasing the defect, if applicable
       

  • Confirmation and Return Instructions: Our customer support team will review your request and provide you with instructions on how to return the defective product, if deemed necessary.
     

  • Return Shipping: If we determine that a return is required, we will cover the return shipping costs. Please ensure that your shipping address is accurate and complete to avoid any delivery delays or issues. Katt Panic Makeup is not responsible for shipments that are misdirected due to inaccurate address information provided by the customer.
     

  • Refund or Replacement: Once we receive the returned item and confirm the defect, we will proceed with sending you a replacement product.
     

Please note the following important points:
 

  • Returns will only be accepted within 14 days from the date of receipt.
     

  • Products must be in their original packaging and in unused condition, except for the defect.
     

  • We reserve the right to reject returns that do not meet the criteria outlined in this policy.
     

Thank you for choosing Katt Panic Makeup and we apologize for any inconvenience caused by receiving a defective product. We are committed to ensuring your satisfaction with our cosmetics and will work diligently to resolve any issues promptly. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

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